Shipping policy

This Shipping Policy explains how VSS Fashion handles order processing, dispatch, and delivery for Women's Clothing orders placed on vssfashion.com. VSS Fashion is operated by Ascent Marketing LLC, a United States-registered company, and sales to customers in Canada are provided in accordance with applicable consumer protection requirements in Canada.

Where We Ship

We currently ship only within Canada.

Estimated Delivery Times

Processing Time: 1-2 business days

Transit Time: 6-10 business days

Total Delivery Time: 7-12 business days

Order Cutoff Time: 5:00 PM EST

Orders are processed Monday through Friday, excluding weekends and holidays. Orders placed after the daily cutoff time will begin processing on the next business day. Delivery estimates are provided in business days and can vary due to weather, seasonal demand, carrier backlogs, or address verification delays.

How We Ship

We ship using Canada Post, Purolator, and FedEx and UPS. Carrier selection depends on the destination, parcel size, and current network availability. Tracking details are sent once your order has been dispatched.

Fulfilment Origin

All orders are dispatched from Asia. Because your order is shipped from Asia, delivery may take longer than locally shipped parcels, and the delivery estimates above already reflect that fulfilment model.

Shipping Rates

Shipping charges, if applicable, are shown at checkout before you complete your purchase. The final shipping cost depends on the delivery address and the shipping method available for your order.

Customs, Duties and Order Charges

Because orders are dispatched from Asia to customers in Canada, international border processing may apply. Customs charges, import duties, taxes, or carrier handling fees may be assessed by the destination authorities or delivery provider, and the customer is responsible for any such amounts where applicable.

Shipping Restrictions

We do not ship to PO Boxes, APO/FPO/DPO addresses, or certain remote or restricted delivery areas. If a shipping address cannot be serviced, we may contact you to request an alternative address or cancel and refund the order.

Delayed, Lost, Damaged, or Incorrect Orders

If your package has not arrived by the end of the stated Total Delivery Time plus 5 business days, please contact us via the Contact Us page so we can investigate with the carrier. After review, eligible orders may be resolved with a replacement or refund.

If your order arrives damaged or you receive the wrong item, you must report it within 48 hours of delivery and provide clear photos of the item, its packaging, and the shipping label. Please contact us via the Contact Us page for assistance. For related return and refund terms, please review our Refund Policy.

Failed Delivery Attempts and Returned Packages

If a delivery attempt fails because the recipient is unavailable, the address is incomplete or incorrect, or the package is refused, the carrier may attempt redelivery or return the parcel to sender. If an order is returned to sender, we may issue a refund minus any non-refundable shipping or return charges, or arrange reshipment at the customer's expense where available.

Additional Information

Please ensure your shipping details are accurate before placing your order to avoid dispatch or delivery delays.
Order processing and shipping estimates are separate from any delays caused by customs review, severe weather, or carrier service interruptions.
You can find more store information on our About Us, Faq, Terms Of Service, Privacy Policy, Payment Policy, and Legal Notice.