Privacy policy

This Privacy Policy explains how VSS Fashion collects, uses, shares, and protects personal information when you visit vssfashion.com, place an order, contact us, or otherwise interact with our store. VSS Fashion is operated by Ascent Marketing LLC (registration number 805743739), a United States-registered company. This policy is intended for customers shopping with us in Canada and should be read together with our Terms Of Service, Shipping Policy, and Refund Policy.

Personal Information We Collect

Depending on how you use our store, we may collect information you provide directly, information created through your transactions, and technical information gathered automatically from your device or browser.

Identity and contact information, such as your name, email address, phone number, billing address, and delivery address.
Order and transaction information, including the Women's Clothing products you purchase, order totals, order history, and shipping details.
Payment-related information, such as payment method selected and payment confirmation. Full card details are processed by payment providers and are not stored by us as raw card data.
Account and preference information if you create an account, save details, or subscribe to updates.
Support communications, including messages, questions, return requests, and any information you share when contacting customer service.
Device, usage, and cookie information, such as IP address, browser type, approximate location, pages visited, referral source, and identifiers used to support site functionality, analytics, and fraud prevention.

How We Use Personal Information

To operate vssfashion.com and provide our products and services.
To process payments, confirm orders, arrange fulfilment from Asia, and deliver purchases to you.
To provide customer support, respond to inquiries, and manage returns, refunds, or order issues.
To detect security incidents, prevent fraud, and enforce our policies and store terms.
To improve site performance, understand customer behaviour, and enhance the shopping experience.
To send service-related communications and, where permitted by Canada law or with your consent, marketing emails you can opt out of at any time.

How We Disclose Personal Information

We do not sell personal information. We share it only where reasonably necessary to run VSS Fashion and complete customer transactions.

Shopify, our ecommerce platform, and other vendors that perform services for us, such as website hosting, analytics, communications, fraud screening, and customer support tools.
Shipping providers involved in delivering your order, including Canada Post, Purolator, and FedEx and UPS.
Payment processors and payment method providers used on our store, including Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Apple Pay, Google Pay, and Shop Pay.
Professional advisers, auditors, insurers, or counterparties where disclosure is part of a financing, merger, asset sale, restructuring, or other business transaction.
Courts, regulators, law enforcement, or other parties when disclosure is required to comply with law, enforce our rights, respond to legal process, or protect customers, the public, or our business.

Third-Party Services

Our store is built on Shopify. Shopify hosts vssfashion.com and processes personal information on our behalf as part of providing the ecommerce infrastructure, checkout, and related store services.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to keep the site working, remember preferences, measure traffic, understand how customers use the store, and support fraud prevention and advertising performance. You can control some cookies through your browser settings, though disabling certain cookies may affect site functionality.

Security and Retention of Your Information

We use administrative, technical, and organisational measures designed to protect personal information. However, no transmission over the internet, storage system, or security control is completely secure, so we cannot guarantee absolute security.

How long we keep information in practice depends on the nature of the data and the reasons we need it, including maintaining your account, supplying requested services, meeting legal and accounting duties, resolving disputes, and enforcing our agreements and policies.

Our standard retention periods are as follows: order records are retained for 7 years to satisfy applicable tax and accounting requirements connected to sales into Canada and fulfilment from Asia; marketing subscription information is kept until you unsubscribe or ask us to stop; and cookie data is retained for up to 12 months, after which it expires or is refreshed according to your browsing activity.

International Data Transfers

Some of the companies that help us operate VSS Fashion are located outside your home jurisdiction. Because Ascent Marketing LLC is a United States-registered company and orders are fulfilled from Asia, your information may be transferred to, stored in, or accessed from other countries. When personal information is moved internationally, we use standard contractual clauses or other equivalent safeguards designed to protect that information.

Your Privacy Rights

Subject to applicable law, including privacy rights available to customers in Canada, you may have the right to request:

Access to the personal information we hold about you.
Correction of inaccurate or incomplete personal information.
Deletion of personal information, where a legal exception does not apply.
Portability of certain personal information in a usable format.
Objection to or restriction of certain processing activities, including certain marketing uses.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before completing your request.

Children's Data

This store is not intended for children under 16, and we do not knowingly collect personal information directly from anyone under the age of 16. If you believe a child under 16 has provided personal information to VSS Fashion, please contact us so we can review and delete the information where appropriate.

Third-Party Websites and Links

Our website may contain links to third-party websites or services that we do not own or control. We are not responsible for the privacy, security, content, or practices of those third parties, and the inclusion of a link does not mean that VSS Fashion endorses them. We encourage you to review the privacy policies of any external sites you visit.