FAQs

Answers to the questions we get asked most about ordering,
shipping, returns, and payments at VSS Fashion. If something
isn't covered here, our team is one email away.
Where are orders shipped from?

All orders are dispatched from Asia. Because fulfilment takes place from Asia, delivery can take longer than a domestically shipped parcel, and the delivery estimates shown on this page already reflect that fulfilment model.
How long will my order take to arrive?

Our current delivery estimates for orders within Canada are:

  • Processing Time: 1-2 business days
  • Transit Time: 6-10 business days
  • Total Delivery Time: 7-12 business days

Orders are processed Monday through Friday, excluding weekends and holidays. Orders placed after the daily cutoff time of 5:00 PM EST begin processing on the next business day. Shipping timeframes are estimates and can be affected by weather, seasonal demand, carrier delays, customs review, or address verification. For full details, please see our Shipping Policy.
Which carriers do you use?

We ship using Canada Post, Purolator, and FedEx and UPS. Carrier selection depends on destination, parcel size, and current network availability. Tracking information is sent after your order has been dispatched.
How much does shipping cost?

Shipping charges, if applicable, are displayed at checkout before you complete your purchase. The final cost depends on the delivery address and the shipping method available for your order.
Do you ship only within Canada?

Yes. We currently ship only within Canada. We do not ship to PO Boxes, APO/FPO/DPO addresses, or certain remote or restricted delivery areas. If an address cannot be serviced, we may contact you for an alternative address or cancel and refund the order.
What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Apple Pay, Google Pay, and Shop Pay. For more information, please review our Payment Policy.
Can I cancel my order?

Yes. Orders may be cancelled free of charge within 24 hours of placing the order. After 24 hours, the order may already be in processing or prepared for dispatch from Asia, so cancellation may no longer be possible. If that happens, you can still request a return after delivery if the item meets the return conditions in our Refund Policy.
What is your return policy?

You may request a return within 30 days after your order is delivered. Returned items must be unworn, unused, with original tags attached, and in original packaging. Please contact us before sending anything back so we can provide return instructions and confirm eligibility. Unless an item is damaged, defective, or incorrect, the customer is responsible for return shipping costs. Full return terms are available in our Refund Policy.
Do you offer exchanges?

We do not process direct exchanges; request a return for the original item and place a new order for the preferred variation.
What if my order is damaged, defective, or incorrect?

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery. To help us review the issue, please provide clear photos of the item, its packaging, and the shipping label. Where the issue is confirmed, we will offer either a replacement or a refund. You can also review the related terms in our Shipping Policy and Refund Policy.
What should I do if my package is delayed or has not arrived?

If your package has not arrived by the end of the stated Total Delivery Time plus 5 business days, please contact us through our Contact Us page so we can investigate with the carrier. After review, eligible orders may be resolved with a replacement or refund.
How are refunds issued?

If your return is approved after delivery and inspection, your refund is sent back to the original payment method used for the purchase. After approval, please allow 5 to 10 business days for the refund to be processed by us. Your bank, card issuer, or payment provider may take additional time to post the refund to your account.
How can I contact you?

If you need help, please contact VSS Fashion using the details below: