Refund policy

This Refund Policy explains how VSS Fashion handles cancellations, returns, exchanges, damaged-item claims, and refunds for purchases made through vssfashion.com. VSS Fashion is operated by Ascent Marketing LLC, a United States-registered company, and sales to customers in Canada are governed by applicable Canadian consumer law. Orders are fulfilled from Asia.

Return Window

You may request a return within 30 days of delivery. Return requests made after 30 days from the delivery date will not be accepted under our voluntary return policy. Please contact us before sending any item back so we can provide return instructions and confirm eligibility.

Order Cancellations

Orders may be cancelled within 24 hours of placement at no charge. After 24 hours, an order may already be processed for fulfilment from Asia and we may be unable to stop shipment. If cancellation is no longer possible, you may still request a return after delivery if the item meets the conditions in this policy.

Return Conditions

Returned items must be unworn, unused, with original tags attached, and in original packaging. Proof of purchase, such as your order confirmation, may be required. Returns sent without first contacting VSS Fashion for approval and instructions may be refused.

Non-Returnable Items

Gift cards
Personalized or custom-made items
Items with a hygiene seal that has been opened or removed
Hazardous materials, flammable liquids, or gases
Items that are used, altered, or missing original packaging

If you are unsure whether an item is returnable, please contact us before mailing it back.

Return Shipping Costs

Unless an item is damaged, defective, or incorrect, the customer is responsible for return shipping costs. Typical tracked return shipping within Canada generally ranges from CAD 15 to CAD 30, depending on parcel size, location, and carrier. Returns may be sent using Canada Post, Purolator, FedEx and UPS, or another tracked service of your choice.

Restocking Fees

VSS Fashion does not charge any restocking fee on approved returns.

Partial Refunds

If a returned item shows minor signs of use, is returned without original packaging, or is missing tags or non-essential packaging components, we may issue a partial refund instead of a full refund, to reflect the reduced resale value or additional handling required. Items that do not meet the minimum return conditions may also be refused altogether.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or incorrect, you must contact us within 48 hours of delivery so we can review the issue and resolve it. For verified damaged, defective, or incorrect items, VSS Fashion will provide either a replacement or a refund, and we will cover the return shipping cost where a return is required.

Exchanges

We do not process direct exchanges; request a return for the original item and place a new order for the preferred variation.

Refund Processing

Once your return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method. After approval, please allow 5 to 10 business days for the refund to be processed; additional posting time may depend on your payment provider or card issuer.

Return Address

Approved returns must be sent to: 1270 Humber Pl, Ottawa, ON K1B 3V9, Canada.

Statutory Guarantee and Complaints

This policy applies in addition to, and does not limit, any rights you may have under applicable Canadian consumer protection law, including your rights under the Sale of Goods legislation applicable in your province or territory and other applicable consumer protection laws in Canada. You are entitled to receive products that are of acceptable quality, fit for purpose, and as described. If you believe your statutory rights have been affected, please contact us and we will review your complaint in line with applicable Canadian consumer law.

You may also review our related policies here: Refund Policy, Shipping Policy, Terms Of Service, Privacy Policy, Legal Notice, Payment Policy, About Us, Contact Us, and Faq.